Why isn’t Kindred downloadable from app stores?   

It’s intentional that Kindred isn’t available on app stores. Apps on an app store require an approval process that can take up to a week for every update.    

While we’re still doing quick updates and regularly releasing new features and designs, please access Kindred through your device’s browser (i.e., Safari or Chrome).  

The good news is that Kindred is available on your phone, tablet, and laptop. For the most recent content, please refresh your browser.  

Kindred supports Safari, Chrome, and Firefox (not Internet Explorer at this time). 

What if I'm not dealing with COVID as a patient or caretaker but I'm interested in joining to learn and grow with this community?   

Anyone ages 18 and up worldwide is welcome to join Kindred, whether you’re living with long COVID, vaccine injury, are a caretaker, or are just interested in learning more about these conditions. We welcome your contributions and hope you'll learn a lot from the Kindred COVID community.  

We'd love for you to participate in all our network has to offer, including research opportunities, surveys, data connections, webinars, town halls, peer connections, and informational opportunities. 

How much or little you participate is up to you. However, we've found that the more you participate the more you'll get out of it and the closer researchers will get to finding therapies and interventions for long COVID and vaccine injury. 

Is it free to be a member of the Kindred network? 

Yes! There’s no cost to being a Kindred member.  

Where can I get help if I need it?    

We welcome all questions and are always happy to help! To get in touch with our support team, email support@hugo.health or log onto Kindred and find “My Account” on the upper right-hand side of the screen. A drop-down will appear; click on “Contact Support.” 

We try to respond right away during working hours (around 9 a.m. to 6 p.m. ET), but there are fewer of us online after hours, and it may take a bit longer!   

I don’t have a support question but would love to share some feedback. Shall I contact support?   

Your feedback and ideas are crucial – after all, we’re building Kindred together. Please reach out to our support team with any feedback by emailing support@hugo.health.  

Where can I see the privacy policy and terms of service?   

Once you’re in Kindred, tap on “My Account” at the top right corner of your screen.  A drop-down menu will appear. Click on “Privacy Policy.”  

You can learn more on our website’s Privacy Center.    

How do I find my surveys?   

The "My Active Tasks" at the top of the Kindred homepage will indicate if you have any surveys to take. Any surveys, polls, or other outstanding activities will be available here for you to take action.   

Once surveys are submitted, we’re unable to make any changes. However, the “Kindred COVID Diary” survey will always be available in your active tasks and you can use it to note any corrections or add updates about your health journey.  

If I’ve already started a survey, can I take a break and finish it later?   

Yes! If you leave the Kindred webpage, sign out or close your survey. Kindred will save your progress the next time you log in to return to your survey. If you want to change an answer, tap on the back arrow to return to any previous questions.    

Please note that once surveys are submitted, however, we’re unable to make any changes.  

For more information on surveys, please visit the Kindred Help Center.  

How do I connect my data on Kindred?  

To connect your data, find ‘My Data Connections” on the right-hand side of the Kindred homepage. Click on “Add More Data Connections.” Then use the search bar to find your provider, healthcare system, device, or insurance. For a step-by-step guide on how to connect your data, visit Kindred’s Help Pages. 

You can also upload any individual documents, like test results or anything else, by clicking on  “Upload a New File.” For a step-by-step guide on uploading documents, visit Kindred’s Help Pages.  

What if my data connection isn’t available? 

Please be aware that this evaluation can take some time, and there's a waiting list that we're working through. 

Why can’t I view my data in my account? 

Our team is working on designing an experience for viewing your data that will hopefully be valuable for you. This important feature is a work in progress, and we will be reaching out to you for feedback as we design it. The good news is this doesn't slow down your ability to share your health data with researchers. 

How do I know my connections are working? 

When logged into Kindred you’ll notice a box labeled “My Data Connections” with a list of all of the connections you’ve made in the system.  

Underneath each connection will be a pill indicating the status of the connection.  You’ll know a connection is working properly if you see the green “Connected” pill beneath the connection. 

Are you connected to federal agencies like Medicare, Veteran’s Affairs, etc? 

Yes! We’ve been granted approval by both Medicare and Veteran’s Affairs (VA) after a rigorous application process to ensure that we handle your data in an ethical way.  

Medicare can be accessed by connecting to the Center for Medicare and Medical Services (CMS) and VA can be accessed through individual locations. 

What pharmacies are you connected to? 

Currently, we're connected to Walgreens, Walmart, Kroegers, and Publix. You must have a patient portal account at these pharmacies to connect to Kindred. Our support team is happy to assist you if needed. 

How do I enroll in research studies on Kindred? 

To enroll in research studies on Kindred, find “Kindred Research Studies” on the right-hand side of the homepage and click on any available studies you’re interested in joining.  

Does Kindred have a support group?  

Kindred doesn’t have a support group at this time. However, we host monthly Kindred Cafés for the community to come together, ask questions, and learn from one another.